Frequently Asked Questions
Your guide to shopping with Orms Direct
What are your shipping rates and delivery times?
We offer nationwide delivery across South Africa. Shipping is free for orders over a certain value, while a flat rate applies to smaller orders. Standard delivery typically takes 2-5 business days depending on your location.
What is your return and exchange policy?
If you are not satisfied with your purchase, you can return it within 14 days of receipt, provided the item is in its original packaging and unused condition. Some exclusions apply to software and consumables.
Which payment methods do you accept?
We accept a variety of secure payment methods including Visa, Mastercard, Instant EFT via PayFast, and Mobicred for flexible monthly installments.
Do you offer warranties on electronic equipment?
Yes, all our cameras, lenses, and electronics come with official manufacturer warranties. The duration of the warranty varies by brand but typically covers at least 12 months.
Can I track my order after it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email and SMS with a tracking number and a link to our courier partner's tracking portal.
Do you offer expert advice on product selection?
Yes, our team of specialists is available via live chat, email, or in-store to help you choose the right gear for your specific needs and budget.