Returns & Exchanges
At Orms Direct, we want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, you can return most items within 14 days of receipt for a refund or exchange, provided they are in original, resaleable condition.
Initiate Your Return
Contact our customer support team or visit our online returns portal with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack your items in their original product packaging, including all manuals, accessories, and warranty cards to ensure a full refund.
Ship to Orms
Affix your shipping label and drop the package off at a designated courier point or bring it directly to one of our retail store locations.
Inspection and Refund
Once our technicians verify the condition of the returned equipment, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing